Shipping policy

Order Processing Time

The average processing time for orders placed online is usually between 24-48 hours during working business days (Monday through Friday). Holiday processing times may increase our lead times but no more than 3 days.

Shipping Methods

Our primary shipping method is UPS. For smaller goods we will use USPS.

Shipping Costs

We offer free shipping at $75. All rates below the $75 threshold are calculated at checkout and are based on the gross weight of all items.

Estimated Delivery Time

Delivery times will vary according to the carrier used and final destination. UPS will take on average 2-3 days when delivering to the western part of the United States and 5-7 days when delivering to the eastern part of the United States. USPS can take longer at 3-5 days in the western United States and 7-9 days in the eastern United States.

Quality Control

We carefully inspect our instruments to make sure they are within our standards. Keep in mind, that certain imperfections (ie. minor finish blems) may be present as no instrument is perfect. Wood grain will also vary from instrument to instrument. 

International Shipping

Currently we only ship to the continental United States, Alaska, and Hawaii.