Returns And Refunds

At Teton Guitars, we are committed to providing high-quality products and excellent customer service. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as smooth and hassle-free as possible. Please read the following policy carefully to understand your rights and obligations when returning a product purchased from tetonguitars.com.

 

  1. Eligibility for Returns and Refunds:

 

1.1. We accept returns within 30 days of the original purchase date for a full refund or exchange, provided the product is in its original condition and packaging, with all accessories and documentation included.

1.2. Returns beyond the 30-day window may be accepted at our discretion.

1.3. Customized or personalized products are not eligible for returns or refunds unless they are defective or damaged upon arrival.

 

  1. Initiating a Return:

 

2.1. To initiate a return, please contact our customer support team at team@tetonguitars.com within the eligible return period. Please provide your order number, the reason for the return, and any relevant details or photos.

2.2. Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.

 

  1. Return Shipping:

 

3.1. Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as a defective or damaged product.

3.2. We recommend using a trackable shipping method and purchasing shipping insurance for your protection.

 

  1. Inspection and Processing:

 

4.1. Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria outlined in section 1.

4.2. If the return is approved, we will process the refund to your original payment method within 5-7 business days. Please note that it may take additional time for the refund to appear in your account depending on your bank or credit card issuer.

4.3. If the returned product does not meet the eligibility criteria, we reserve the right to refuse the return.

 

  1. Contact Information:

 

For any questions or concerns regarding our refunds and returns policy, please contact our customer support team:

 

Email: team@tetonguitars.com

Phone: 208-269-7900

Address: 327 W Broadway St, Idaho Falls, Idaho 83402

 

  1. Changes to the Policy:

 

We reserve the right to update or modify this refunds and returns policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from tetonguitars.com, you agree to abide by the terms and conditions of this refunds and returns policy.

Thank you for choosing Teton Guitars. We appreciate your business and strive to exceed your expectations with every purchase.

Updated: February 13, 2024

 

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